“The only thing that is constant is change”

You think that this was first said last year with all of the political and economic upheavel in the UK and, indeed, within in the automotive world. However this was said by Heraclitus, a Greek philosopher, some 2,500 years ago. Continuous change has always been and will always be a human constant. Rather than fearing this status quo, businesses leading change can set themselves on the path to future success.

If you manage or lead any business or department, change is an integral part of job. If you've ever delivered a significant change (such as a dealership move or a new strategic approach), you know it is never straightforward. Recognising that nothing stays the same is the first step to successfully managing the process.


Alok sharma 9wrfaeqmjbg unsplashLeading Change: When it works and when it goes badly

We see examples large and small-scale change all the time – new models, new processes, new people or indeed whole new strategies such as a wholesale shift to hybrid models or cars by subscription. Some developments work spectacularly well and others which, well, fail miserably. Successful examples include Whitbread moving out of brewing beer and becoming the Premier Inn and Costa Coffee business – imagine delivering that to your team; “We are no longer selling cars but selling bicycles!” That would be quite a message to manage, but others have done. Notable failures include the NHS failing to implement a patient record IT system at a cost north of £10 billion – and there are lessons to be learned from both.


So how do we get it right?

If change is this constant shouldn’t we have learned the best way to do it by now?


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