Development Needs Analysis

Mercedes-Benz Cars introduced a 3- to 5- year digital strategy based on Retailer Network feedback. It was found that time away from the business was too frequent and too long.

RTS designed and delivered a digitalised programme to counter Retailer Network concerns for both Sales and Aftersales which included a robust online TNA with an Initial Assessment to identify specific developmental needs for individuals. Personal Development plans were created on these results which conclude with a Final Assessment.

The programme has been a success in terms of targeting developmental requirement and being able to impact retailer performance, contributing to improving Customer Experiences.

Client feedback: 'I would highly recommend RTS as a Learning and Development partner’.

Work with us_


Join our team of experts here at RTS, click here to check out our latest career opportunities and get in touch with our Talent Specialist on +44 (0) 1249 445622 or email us on

Talk to us_

Contact Us

We love talking about learning over a cuppa!

Get in touch with us on +44 (0) 1249 445 622 or drop a quick email on and we can arrange for a chat.

  • This field is for validation purposes and should be left unchanged.